Trust & Safety

Built to protect every transaction.

From identity verification to escrow and dispute resolution — here's how Open Bid Exchange keeps your money, your items, and your reputation safe.

Verified seller program

Premium sellers complete identity verification, business documentation review, and a 30-day probation period before earning the verified badge.

Escrow on every order

Buyer funds are held in a regulated escrow account and released only after the buyer confirms receipt and condition.

Anti-fraud monitoring

ML systems flag suspicious bidding patterns, duplicate accounts, and shilling in real time. Our trust team reviews every alert.

Authentication services

For watches, handbags, sneakers and trading cards over $1,000, we offer optional third-party authentication before shipment.

Dispute resolution

Trained mediators resolve 94% of disputes within 48 hours. If we side with the buyer, you're refunded — fully and immediately.

Community ratings

Every transaction generates a verified review. Sellers below 4.6 stars enter a quality program; below 4.0 face suspension.